Department: Administration / Front Office

Reporting To: Director

The Front Office Executive is responsible for managing front desk operations, providing excellent customer service, coordinating administrative tasks, and ensuring smooth office functioning. This role serves as the first point of contact for visitors, clients, and employees.

Key Responsibilities

Front Desk Management

• Greet and assist visitors, clients, and guests professionally.
• Manage inbound/outbound calls, emails, and inquiries.
• Maintain a clean and organized reception and entire office area

Administrative Duties

• Handle appointment scheduling, meeting room bookings, and coordination.
• Manage courier services, incoming/outgoing mail, and packages.
• Maintain attendance records, visitor logs, and front desk documentation.
• Support HR and admin activities as needed
• Manage Vehicle and Driver Rosters, Allocations etc
• Manage Office Runners and supervise their Housekeeping and daily chore duties
• Manage Properties and requests of personal nature from the Directors of the Company

Office Coordination

• Coordinate with internal departments for smooth operations.
• Maintain office supplies inventory and support procurement activities.
• Assist in organizing company events, meetings, and travel arrangements.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional appearance and behavior.
• Strong organizational and multitasking abilities.
• Basic computer proficiency (MS Office, email, CRM preferred).
• Ability to work under pressure with a positive attitude.
• Customer service orientation.